Could Square’s Customer Service Issues Affect Their Future?

Phone SwipedSquare has been great for helping micro merchants accept credit cards and has had a largely positive impact on the merchant services industry.  However, their much maligned customer service issues seem to really be catching up to them just as they are gearing up for an IPO.  I thought this recent article with the details that was in the LA Times was important enough to share.  You can read all about it here.

I personally think they have a great concept that is great for very small business owners to accept credit cards.  These are businesses in the past that would have found accepting credit cards cost prohibitive if they were to only take an occasional card.  However, it’s important to service your clients, no matter what size they are.  I personally think that Square will listen to their customers and start providing a service, or suffer the consequences.

For customers that want the convenience of mobile card acceptance at a better rate, with actual live customer service, there are choices available.  I personally recommend Phone Swipe.  For more information, go to www.myfreeswiper.com .

 

Robert McBeath is a Certified Payment Professional and President of Cornerstone Business Solutions.  Robert has extensive experience offering merchant services and cash advances to business owners. Visit www.CornerstoneBusinessSolutions.net or call him at 888.979.4731.

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