Ingenico iCT220 Receipt Delay and Time Change An April Fools Joke?

Yesterday it seemed that the universe conspired together to make the day one continuous April Fool’s day joke upon me.

It began in the morning while looking out my front door to watch in disbelief as a large backhoe tractor rolled right onto my soggy front yard in front of my very eyes!  In shock, I screamed for my wife to come get the baby as I ran barefooted onto the lawn, wide eyed and arms waving in a valiant effort to save my lawn from the ravaging effects of this heavy moving equipment!  Ironically, I found that he didn’t have the wrong house, but he was there as a result of me hiring a guy to fix a fence and repair a few minor ruts left from a previous landscaper.

The day continued much like this with the coupe de grace occurring during a simple task before bed.  I’m about 6 months behind schedule on changing my furnace filter and my wife reminded me once again.  Now, as you know, this isn’t such a big deal. 30 second job, right?  The biggest issue is just buying one that fits.  Viola!  I looked and I actually had a brand new one in the furnace room, so my troubles were over, right?  Wrong.  Forty-five minutes later, I emerged from the basement, grasping a mangled, dirty, used filter in bleeding fingers, covered in dust and sweat.  Somehow the dang old filter had become wedged in the furnace and stuck.

Along the way, my curse even seemed to touch down on my one of my clients, but it was a learning experience that I can share.  Signature Card Services and Cornerstone Business Solutions is now offering EMV compliant state of the art credit card terminals under a free terminal program for its clients.  Just this week, we upgraded one of our clients for free and helped them take advantage of speedier and more consistent high speed internet transactions as well.  These Ingenico iCT220 terminals are still fairly new to me.  And of course, as a result I got a call with two issues that happened yesterday that are easy fixes in the future.

The first issue was that the terminal automatically batched out at 2 O’clock.  That’s 2pm in the afternoon.  It was set to autobatch at 2am but the time in the terminal was off by 12 hours and needed to be reset to the correct time.

Instructions for setting the time and date for the Ingenico iCT220 are:

1.         Press F (function) key

2.         Put in the Password 1234567 F (function) key and then Enter

3.         Press Enter on TELIUM Manager

4.         Press 3 for Initialization

5.         Press Enter for 1 parameters

6.         Press Enter for Date/Time

The other issue that he was having that is common with the factory settings on the Ingenico iCT220 is that the customer receipt was printing too quickly before the merchant could decline or pull off the first receipt.  We needed to increase the amount of time before the default of automatically printing the second receipt.  That was also a very easy fix.

The steps for updating the RECEIPT DELAY are:

1.         Press the # button

2.         Select SETUP

3.         Select RECEIPTS

4.         Select RECEIPT OPTIONS

5.         Select RCPTDELAY

6.         Input the seconds you want the customer copy prompt to be delayed (max 99 seconds)

With those two quick fixes, my client was happy with his improved terminal and I was able to gain some knowledge to pass on to my other clients and for all my troubles, maybe at least my April Fool’s Day curse can offer some entertainment for others!

Robert McBeath is a Certified Payment Professional and President of Cornerstone Business Solutions.  Robert has extensive experience offering merchant services and cash advances to business owners. Visit www.CornerstoneBusinessSolutions.net or call him at 888.979.4731.

 

 

Ingenico iCT220 EMV Credit Card Demonstration and Tutorial

Today’s video ushers in a new generation of terminals with the EMV capable Ingenico iCT220 credit card terminal.    From the video, you’ll see a hands on demonstration of the mostly commonly used functions of this new terminal.   What I most liked is how simple and easy it is to use.  You’ll also notice that I’m far from an expert in the terminal. In fact, before the demonstration of this terminal, I’d only opened the box 10 minutes before and with just a retail quick users guide, I felt very comfortable showing the functions for this video.  Also, from the restaurant quick users guide it appears that the restaurant program is equally as user-friendly.

I’ll also admit I kept this video very short and to the point, so I left out many of the features, benefits and technical specs that can be found on the spec guide here.

These are the newest terminals highly recommended by my top technical support staff from my primary processing company, Signature Card Services.  As an extra bonus, they are continuing to offer these new terminals at no cost with a merchant account!  I’m sure we’ll be seeing more and more of these terminals in the marketplace as we get closer to the 2015 EMV liability shift.

 

 

Required To Upgrade Your Credit Card Terminal? Says Who?

DejavooX8Can you imagine if you had your cell phone service with AT&T and you got an official sounding call saying that your phone isn’t compliant and you are forced to upgrade?  Fair enough, I guess phones must be upgraded.  But what if you found out that it was going to cost you?  Additionally, what if you figured out it wasn’t AT&T calling at all, but actually it was Verizon and they were going to switch your service to them?  And the icing on the cake would be if you later found out that the upgrade wasn’t even necessary!  Well, I’ve never heard of this happening in the wireless industry.  Unfortunately this trickery is very prevalent in the merchant services industry.

Again this week I heard from another one of my clients asking me about a call that she received indicating that her credit card terminal is not compliant and must be upgraded.  The caller made it seem as if he was from her current processor.  Perhaps he wasn’t out right lying, but certainly intentionally misleading her.  These kinds of calls have been happening for years, but with recent developments with increased PCI Standards and the upcoming Europay MasterCard Visa (EMV) push, they are becoming more prevalent.   In order to protect business owners from the misinformation campaigns, I’m going to explain the truth about upgrading credit card terminals.

First, a merchant needs to know how to protect themselves if they ever get a call from the merchant services provider.  It’s important to verify that they are actually your service provider.  The simplest way to do this is to ask them to verify your merchant ID number, which is typed on the side of the terminal and also on the monthly merchant statement.  It’s important that staff  NEVER volunteers this information OR the type of terminal to an unsolicited caller.

In case you’re wondering, this ploy is prevalent enough to warrant FTC charges  against one of the many companies engaging in this unscrupulous act.  It is effective because it’s thinly veiled in some truth and some companies are using this to profit at small business owners’ expense.  Most companies are using this to get a merchant to purchase or lease unnecessary equipment.  Others are more interest in getting the merchant to switch to their processing.  (Beware, I also have heard horror stories of merchants’ own sales organization selling unneeded terminals to their own existing customers!)

So, is a terminal upgrade necessary?  Short answer: no.  As long as a processor will still run transactions through a terminal, an upgrade isn’t required.  The only circumstances at this time that would require a terminal upgrade is if the terminal didn’t truncate, meaning that the whole credit card number showed up on the receipt.  The odds that a merchant still processes with a terminal that is so ancient that it cannot be programmed to truncate is incomprehensible to me.

However, an upgrade may be very beneficial for a merchant’s protection and convenience in the future with EMV (Europay, Mastercard and Visa) enabled terminals.  The U.S. is among the very last countries to adopt this more secure, smart chip based technology that will reduce fraud.  It may also be used in conjunction with NFC (Near Frequency Communication), depending on whether the terminal and card is equipped.  NFC is a convenience that allows proximity based transactions such at the highly advertised ‘tap and go’.

Although the new terminals that are EMV and NFC compatible are already being deployed, they aren’t mandatory.  It’s not until October 1st, 2015 that a liability shift occurs.  After that date, if a counterfeit card is used at a non EMV terminal, then the merchant will incur the full penalty for the losses on that transaction.  Even after that date, the existing terminals will continue to function, however some merchants may be incurring more risk than necessary.

Furthermore, when it does become necessary to upgrade a terminal, your processor will notify you by mail.  At that time, I would expect that if a merchant is in a free terminal agreement, such as the majority of my clients have, the expense of upgrading will be greatly subsidized by the Sales Organization.

As always, if you have any questions on these issues, talk to your qualified sales agent to get the facts before making a costly mistake.  If you still have doubts, contact your processor directly or seek out a Certified Payment Professional’s advice.

 

 

 

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